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TechWare Services and Support

As you can see from our web site, TechWare Incorporated is not a one product company. Our Products, TechWare MainTrac and LogBook Discovery have all been developed with the help of many inputs. Starting with our flagship product LogBook Discovery, this product has lead us to develop other products that our current base of customers have had a need for. As with all of our products, we offer a number of support and services options. Just let us know!

Annual Support Plan: TechWare Incorporated is committed to providing the best technical support for our products that we can offer. To obtain optimal performance, follow-up care and technical support, we believe it is necessary that customers maintain Annual Support Plans in order to gain full benefit of TechWare software. Understanding that different customers have different needs, we offer our applications with and without an Annual Support Plan. We look forward to working with each of our customers to assure the smooth operation of TechWare Incorporated products.

Basic Support Coverage and Inclusions:

  • TechWare Incorporated software, reports and collection drivers.
  • 5 additional hours of combined remote PC or on-site support, programming, training, maintenance, etc.
  • Unlimited priority telephone support.
  • Discounts on new versions.
  • Reduced cost on additional support and remote PC support hours.
  • Installation of updates and upgrades via remote access.

Cost: 15% of application price. Annually renewable

Online support:

TechWare Incorporated offers many familiar remote PC applications to our clients, free of charge with an annual support plan. With the speed of the internet and any Web browser, TechWare can have instant access to your desktop allowing us to assist you immediately! No matter if you're here in Mooresville, NC or in Bangkok, Thailand, these easy and secure services work to put us in touch as soon as you need us.

  • TeamViewer - Call TechWare, then click here to activate.
  • GoToMyPC™, by Citrex®, expands the possibilities of remote PC access.
  • pcANYWHERE™, by Symantec, is a remote, dial-in support feature. Customers must have a modem/TCPIP and the pcANYWHERE™ remote communications program.
  • DameWare™ provides powerful versatile remote control software for Windows operating systems.
  • UltraVNC Viewer is cross-platform, allowing remote control between different types of computers. Installation of updates and upgrades via remote access.